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374 East Grand Avenue - MC 6740
Carbondale, Illinois 62901
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8:00 a.m. - 4:30 p.m.
itMatters will become available to new students at a date TBD. New students should check their siu.edu email for the invitation to participate!
At SIU we recognize that the transition to college can be challenging. We want to make sure we support our students every step of the way. One way that we hope to do this is by promoting the adoption of healthy behaviors throughout our students’ time at SIU. This is why we are making the itMatters program available. itMatters is an online health education tool that focuses on alcohol and sexual decision making and encourages students to take an active role in making choices about their health and wellbeing.
- For Students
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- Frequently Asked Questions
- First and last name
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- SIU Resources
- The Confidential Advisor works with students on issues of sexual assault, domestic violence, dating violence and stalking. Rebecca Gonnering, the Confidential Advocate at SIU, can be reached at 618-453-4429.
- Saluki Cares facilitates and coordinates a University-wide program of care and support for students in distress.
- Safety Awareness Facts and Education is a campus website that contains information about campus resources, crime reporting, crime prevention and campus safety.
- Counseling and Psychological Services works to help students resolve problems that interfere with personal, social, and academic functioning while also emphasizing prevention, development, adjustment, and wellness.
- Wellness and Health Promotion Services provides education and information on harm reduction methods to reduce the risks for college students.
Fall 2017 - itMatters on OUR Campus
This year our campus is participating in a nationwide study providing you access to a new program called itMatters. By participating in this study, our campus will be staying at the forefront of student health and wellness programming. Ultimately, the goal of itMatters is to highlight the role alcohol plays when it comes to sexual behaviors and help college students like you make the best out of their college experience.
itMatters is delivered online so privacy will remain intact. You can complete itMatters anywhere you have internet access. To encourage you to complete the program early, we will be randomly selecting student participants to receive one of 25 bookstore gift cards (up to $250) as an incentive to participate. Look for an email in your inbox with details on how to access your personalized itMatters account. For additional information or questions related to itMatters, please contact Dr. Jeffrey J. Milroy or Brianna Sinche.
If at any point as you complete itMatters you would like additional resources, we suggest that you check out our campus resources provided in the links below. These resources are available to SIU students and exemplify just some of the many ways in which we are committed to helping students transition to college.
Few programs to date specifically target the influence alcohol has on sexual behaviors of college students; SIUC had a unique opportunity to help with the development of an effective evidence-based program. We believe participating in a project such as this, as well as the other health promotion efforts conducted at SIUC, will help us stay at the forefront of student health and wellness programming. Our student body is well suited for this project and we are certain they will benefit from participating in it. First year students will also be eligible for incentives for participating in itMatters. To encourage first year students to complete the program early, we will be randomly selecting student participants to receive bookstore gift cards (up to $250) as an incentive to participate.
We have had multiple discussions with the itMatters research team and we believe that they have the experience and capacity to support SIUC’s implementation each year that we participate. They have also assured us that they will provide timely technical and logistical support throughout the study.
If at any point during completion a student would like additional resources, we suggest that they check out our campus resources provided in the links below. These resources are available to SIU students and exemplify just some of the many ways in which we are committed to helping students transition to college and making their time here all it can be.
At SIU we recognize that the transition to college can be challenging. We want to make sure we support our students every step of the way. One way that we hope to do this is by promoting the adoption of healthy behaviors throughout our students’ time at SIU. This is why we are making the itMatters program available. itMatters is an online health education tool that focuses on alcohol and sexual decision making and encourages students to take an active role in making choices about their health and wellbeing. We strongly encourage you to discuss itMatters and its content with your student.
If at any point as your student completes itMatters they would like additional resources, we suggest that they check out our campus resources provided in the links below. These resources are available to SIU students and exemplify just some of the many ways in which we are committed to helping students transition to college and making their time here all it can be.
What browser do you recommend for itMatters?
Current versions of Chrome, Firefox, Internet Explorer and Safari are supported for the itMatters lessons. Completing the lessons on a PC or Mac computer will provide the best experience. iPads with a Wi-Fi connection are also supported.
SmartPhones are not recommended platforms for completing the lessons. Users may experience issues in completing the lessons using these platforms and may be required to retake the course on a PC or Mac.
What internet speed do I need for itMatters?
A high-speed Internet connection is recommended for the course (e.g. Cable or FIOS connection). If needed you can test your download and upload speeds at sites such as www.speedtest.net. Download speed should be 15 Mbps or higher. Upload speed should be 5 Mbps or higher.
Cellular connections are not recommended or supported and may result the user experiencing errors in completing the lesson
I completed a lesson, but my next lesson is still locked.
Confirm that the previous lesson is marked as complete and has been moved under the Completed tab. Try relaunching the lesson. When the lesson window opens, close the lesson and allow the data save process to complete. If the next lesson is still locked, contact technical support.
I completed a lesson, but it said fatal error and did not save my progress.
You may be required to retake the lesson. Before retaking or starting a new lesson, be sure to you have checked the FAQs on supported browsers, Internet speed recommendations and performed a System Test on your workstation. If further assistance is needed, please contact technical support.
I cannot log in.
Confirm that you have the correct username and password for the site. Passwords are case sensitive and need to be entered as shown. If needed, you can reset your password by clicking the “I forgot my password” link on the home page. You will need to enter the username associated with your account. A new password will be sent to the email address on file in the system. Note: it may take up to 10 minutes before you receive the email. If you don’t receive the email, check you spam or junk email folder for the email. If further assistance is needed, please contact technical support. Passwords can be changed by clicking on the ‘My Profile’ link on the My Account screen.
When I am completing itMatters, the screen freezes.
Write down the screen title or specific information about the screen that you are on. If possible, take a screenshot. Close the lesson, allow the data to save and try relaunching the lesson. The system will try to return you to the last screen viewed (or close to the last screen viewed). If so, continue on with completing the lessons. If not, check the FAQs to confirm your workstation is supported before continuing. You may be required to retake a portion of the lesson. If you need further support, please contact technical support.
I do not see any courses listed in my account.
Confirm that you are logged into your account and are on the My Account screen. Check to see if the courses are listed under the Enrolled, Overdue or Completed tabs. If not, please contact technical support.
How do I request technical support?
If you encounter an issue, which you are unable to resolve after reviewing the list of FAQ, please contact Dr. Jeff Milroy for technical support email@example.com. In the email, be sure to include the following:
Detailed description of the issue or problem. If lesson related, include the name of the lesson and the screen title where the problem occurred. Include steps taken from the FAQs to address the issue.
Type of workstation (PC, Mac, iPad), Operating System/version and browser/version number.
Please allow 24 hours for a reply from technical support. Technical support is available M-F from 8am-5pm EST.